Return & Refund Policy

At MarutiKart, we want you to have a smooth and satisfying shopping experience. If you receive an eligible product that does not meet your expectations, you may request a return or refund as per the policy below.

Return Eligibility

You may request a return within 7 days of delivery if:

• You received a damaged, defective, incorrect, or missing item.

• The product received is significantly different from the product ordered.

• The product is unused, unwashed, and in its original condition.

• All original tags, packaging, accessories, manuals, and free gifts are included.

Some products may not be eligible for return due to hygiene, personal-use, customized, perishable, or clearance-sale reasons. Return eligibility, if any, will be mentioned on the respective product page.

Non-Returnable Items

The following items may not be eligible for return or refund unless they are damaged, defective, or incorrectly delivered:

• Personal care and hygiene products

• Beauty products after opening or use

• Innerwear and intimate products

• Perishable goods

• Customized or made-to-order products

• Gift cards

• Products damaged due to misuse, improper handling, or normal wear and tear

How to Request a Return

To request a return, contact our support team within 7 days of delivery and share:

• Order number

• Registered mobile number or email address

• Clear photos or an unboxing video of the product, especially for damaged, defective, or incorrect items

• Reason for the return request

Our team will review the request and guide you through the next steps. In some cases, a reverse pickup will be arranged. If reverse pickup is not available at your location, you may be asked to self-ship the product after receiving approval.

Refund Process

Once the returned product is received and passes our quality check, the refund will be initiated.

• Prepaid orders: Refund will be processed to the original payment method.

• Cash on Delivery orders: Refund may be processed through bank transfer, UPI, or another approved method after required details are provided.

• Refund timeline: Refunds are generally processed within 5–7 business days after approval and quality verification. Your bank or payment provider may take additional time to reflect the amount.

Replacement

For eligible damaged, defective, or incorrect products, MarutiKart may offer a replacement instead of a refund, depending on product availability and the customer’s preference.

Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible. In such cases, you can request a return after delivery if the product is eligible under this policy.

Contact Us

For return, refund, replacement, or cancellation assistance, please contact MarutiKart support through the contact details available on our website.